Legal
These terms govern every website, marketing and maintenance service purchased from DigitalDots Technologies. By submitting an enquiry, approving a quote or making a payment, you agree to them.
These terms are between you (“the client”, “you”) and DigitalDots Technologies (“we”, “us”, “our”), a web development and digital marketing business registered in Ontario, Canada, with its registered office at 268 Charlton Avenue, Thornhill, Ontario L4J 6H1, Canada. You can contact us at support@digitaldotstechnologies.dev or on +1 888 830 7610.
These terms apply to this website (digitaldotstechnologies.dev) and to every service we supply. If you do not accept them, please do not purchase from us.
We provide professional digital services to businesses and individuals:
All services are delivered remotely by email, video call and telephone. We do not sell physical goods and nothing is shipped to you.
Prices shown on this website are indicative ranges, not fixed rates. The final price for a project depends on its scope, and a project may be quoted below or above the published range where its requirements warrant it — larger, custom or unusual scopes are priced individually. Before any work begins we send you a written quote by email setting out the plan or service, the deliverables, the number of pages or campaigns included, the number of revision rounds, the exact total price and the billing currency, and the expected delivery date. That quoted amount is the amount you are charged, and no other amount is charged without a further written quote you have approved. Work starts only after you confirm your acceptance in writing and the applicable payment is received.
Anything not listed in the written quote is outside the agreed scope. Requests that fall outside scope — additional pages, new functionality, or a change of direction after a design has been approved — will be quoted separately and only carried out after you approve that additional quote in writing. We will never add charges to your account without your prior written approval.
Prices displayed on this website are shown in US Dollars (USD) and are exclusive of sales tax unless stated otherwise. Clients located in the United States are invoiced and charged in USD. Clients located in Canada are invoiced and charged in Canadian Dollars (CAD) at the equivalent amount, or in USD where both parties agree in advance. Your billing currency is stated in your written quote and shown again on the Stripe payment page before payment is completed.
Canadian clients are additionally charged applicable GST/HST at the rate for their province — 13% HST for Ontario — calculated on the invoice total in the currency billed. Clients located outside Canada are invoiced without Canadian sales tax and are responsible for any taxes or duties in their own jurisdiction. Tax is itemised separately on every invoice.
If your payment card is denominated in a currency other than the one you are billed in, your card issuer performs the conversion and may apply a foreign transaction fee. That conversion and fee are set by your bank and are outside our control.
Projects with a total value above $150 USD are invoiced 50% on acceptance of the quote and 50% before the website is published to your live domain. Projects of $150 USD or less are payable in full before work begins.
Google Ads management, SEO and website care plans are billed monthly in advance, on the same calendar date each month, using the payment method you provided at signup. These are recurring charges that continue until you cancel. You may cancel at any time by giving 14 days’ written notice before your next billing date, as set out in our refund and cancellation policy.
No payment is collected on this website. Once you approve a written quote, we email you a secure payment link. All card payments are processed by Stripe Payments Canada, Ltd. through a payment page hosted by Stripe. We do not collect, see, transmit or store your full card number, expiry date or security code at any time. Stripe’s handling of your payment data is governed by their own terms and privacy policy.
If a scheduled payment fails, we will notify you by email and retry the charge. If an invoice remains unpaid 7 days after its due date, we may pause work on your project or suspend a monthly service until payment is received. Overdue balances may carry interest at 1.5% per month (18% per year) on the outstanding amount.
To deliver on time we need things from you. You agree to:
Delivery timelines depend on receiving what we have asked for. If a project stalls because material is outstanding, the delivery date moves accordingly and we will tell you in writing when that happens. If a project remains inactive for more than 30 days because of outstanding material from your side, we may close it as delivered to the stage completed, and any restart may be subject to a new quote.
Standard delivery timeframes for each plan are published on our pricing page and repeated in your quote, and our full commitments are set out in the service delivery policy. In summary: Starter and Business websites are delivered for review within 24–48 hours of an approved brief, paid deposit and complete content; Professional builds within 3–5 business days; eCommerce builds within 7–10 business days.
Each plan includes a stated number of revision rounds. A revision round is one consolidated list of requested changes, applied within one business day of receipt. Revisions must relate to work within the agreed scope. Unused revision rounds have no cash value and expire 30 days after final delivery.
Once your website is published and you have received the handover confirmation email containing your credentials, we ask you to reply confirming receipt and that the site is functioning as agreed. If we receive no response within 7 days of the handover email, the project is deemed accepted and complete.
Our services depend on third-party platforms including web hosting providers, domain registrars, WordPress, Elementor, plugin developers, Google, and Stripe. We configure and work with these on your behalf, but we do not control them and are not responsible for their outages, price changes, policy changes or discontinuation.
Domain names, hosting accounts, premium plugin licences and advertising budgets are purchased in your name and paid by you directly to the provider wherever possible, so that ownership stays with you. Where you ask us to purchase something on your behalf, we recharge it at cost with your prior written approval.
On receipt of payment in full, you own the finished website: its design, its page layouts, the content we wrote for it, and the media we produced for it. You also own the domain, the hosting account, the WordPress installation and the Google Ads account we create for you.
We retain ownership of any pre-existing frameworks, reusable code libraries, internal templates and methodologies used to produce the work. Third-party components — WordPress, plugins, themes, fonts and stock images — remain the property of their creators and are licensed to you under their own terms.
You retain ownership of all material you supply to us, and you grant us a licence to use it for the purpose of delivering your project. Unless you ask us in writing not to, we may display a completed project in our portfolio and marketing materials.
Starter and Business plans include 14 days of post-launch support from the handover date; Professional and eCommerce plans include 30 days. During that period we correct, at no additional charge, any defect in the work we delivered — a broken link we created, a form that does not send, a layout error on a supported device.
The support period does not cover new features, new content, changes of design direction, problems caused by edits you or a third party made, or faults originating with your hosting provider or a third-party plugin. Those are quoted as separate work or covered under a monthly care plan.
Cancellation rights and refund entitlements are set out in full in our refund and cancellation policy, which forms part of these terms. Please read it before purchasing.
If you believe a charge is incorrect, contact us first at support@digitaldotstechnologies.dev. We investigate every billing query and respond within one business day, and we would far rather resolve it directly than through your card issuer.
Initiating a chargeback for services that have been delivered and accepted, without first raising the issue with us, is a breach of these terms. Where a chargeback is filed, we will supply the card issuer with the written quote, your written approval, delivery records, correspondence and handover confirmation as evidence. We may suspend services and withhold access to work in progress while a chargeback is being reviewed.
We treat your business information, credentials, commercial data and unpublished material as confidential and do not disclose it to third parties except where necessary to deliver your project (for example, to your hosting provider) or where required by law. This obligation continues after our work together ends. We ask the same of you in respect of any non-public information we share with you.
We warrant that we will perform our services with reasonable skill and care, in a professional manner, and in accordance with the agreed scope.
We do not warrant that a website will be free of all errors, that it will be uninterrupted, that it will be compatible with every browser or device ever released, or that it will achieve any particular commercial result. In particular, and for the avoidance of doubt: we do not and cannot guarantee any search engine ranking, traffic volume, conversion rate, cost per lead, or return on advertising spend. Search engine and advertising platform outcomes depend on factors controlled by Google and by your market, not by us. Except as expressly stated here, all other warranties, whether express or implied, are excluded to the fullest extent permitted by law.
To the fullest extent permitted by Ontario law, our total aggregate liability arising out of or in connection with our services, whether in contract, tort, negligence or otherwise, is limited to the total amount you paid us for the specific service giving rise to the claim in the 6 months preceding the claim.
We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost business opportunity, loss of data, loss of goodwill, or costs arising from third-party service failures, hosting outages, cyber attacks, or changes to search engine or advertising platform policies.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.
Either party may terminate an ongoing service by giving 14 days’ written notice. We may terminate immediately and without refund if you breach these terms, use our services unlawfully, behave abusively toward our team, or fail to pay an invoice more than 30 days after its due date.
On termination you remain liable for work completed up to that date. We will provide you with all files, credentials and access relating to work you have paid for in full.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it. Any dispute is subject to the exclusive jurisdiction of the courts of Ontario, Canada. We ask that you contact us first so we can attempt to resolve any dispute directly — in practice, nearly everything can be.
We may update these terms from time to time. The version in force is the one published on this page, with its effective date shown at the top. Changes do not apply retroactively to projects already quoted and accepted. For ongoing monthly services, we give at least 30 days’ notice by email before a material change takes effect.
Questions, complaints or requests about this document can be sent to support@digitaldotstechnologies.dev, or by post to DigitalDots Technologies, 268 Charlton Avenue, Thornhill, Ontario L4J 6H1, Canada. You can also call us toll-free at +1 888 830 7610 between 9:00 and 18:00 ET, Monday to Friday. We answer every message within one business day.