Legal
What you can cancel, when you can cancel it, and exactly what you get back. Please read this before purchasing — it forms part of our terms of service.
The short version. Cancel before work begins and you get a full refund. Cancel during a build and you are refunded the portion not yet worked on. Once a finished website has been delivered and accepted, the fee is non-refundable, because the work has been performed and handed over. Monthly plans can be cancelled any time with 14 days’ notice and are not refunded for the month already in progress.
If you cancel after paying but before we have started work, you receive a 100% refund. Email support@digitaldotstechnologies.dev and we will process it the same business day.
If you cancel once the build is underway, we refund the deposit less the value of work completed to that point, assessed fairly against the agreed scope:
| Stage reached | Refund of amount paid |
|---|---|
| No work started | 100% |
| Planning and structure only | 75% |
| Design in progress, no draft sent | 50% |
| First draft delivered for review | 25% |
| Final site delivered and credentials issued | No refund |
We will tell you which stage your project is at, in writing, when you ask.
Once the completed website has been delivered, credentials issued and the handover confirmation sent, the project fee is non-refundable. The service has been performed and the deliverable transferred to your ownership. This does not affect your rights under section 4 below if the work is defective.
If we are unable to complete your project for any reason on our side, you receive a full refund of everything you have paid, regardless of how much work was done. We will also hand over anything already produced, at no charge.
Monthly plans are month-to-month with no minimum contract. To cancel, email us at least 14 days before your next billing date. We confirm cancellation in writing within one business day, and you are not charged again.
You may also pause a monthly plan for up to 60 days once per year at no charge, if your business is seasonal or your circumstances change. Email us to arrange it.
Duplicate charges and charges made in error are refunded in full, immediately, as soon as we are aware of them. If you see a charge from us you do not recognise, email support@digitaldotstechnologies.dev or call +1 888 830 7610 and we will investigate and respond within one business day. Please contact us before raising a dispute with your bank — we can almost always resolve it faster.
If the delivered website does not match the agreed written scope, or contains defects we caused, tell us within your support window (14 days on Starter and Business plans, 30 days on Professional and eCommerce). We will correct it at no charge. If we are unable to correct a material defect within a reasonable time, you may request a partial or full refund of the affected portion of the fee, and we will assess it in good faith.
Dissatisfaction with subjective design preference, after the design direction was approved and the agreed revision rounds were used, is a scope matter rather than a defect and is handled through additional revision rounds quoted separately.
Email support@digitaldotstechnologies.dev with the subject line “Refund request”, including your name, the business name, the invoice or transaction number and the reason. We acknowledge every request within 1 business day and reach a decision within 5 business days.
Approved refunds are issued to the original payment card through Stripe. Funds typically appear on your statement within 5 to 10 business days, depending on your card issuer. Refunds are issued in the same currency and to the same card as the original payment — USD if you were billed in USD, CAD if you were billed in CAD. If your card is denominated in a different currency from the one billed, the amount that reaches your account depends on your bank’s exchange rate on the day the refund is processed.
You never need a reason. Email or call us and we will confirm the cancellation, tell you exactly what is refundable under this policy, and hand over any work already paid for.
Questions, complaints or requests about this document can be sent to support@digitaldotstechnologies.dev, or by post to DigitalDots Technologies, 268 Charlton Avenue, Thornhill, Ontario L4J 6H1, Canada. You can also call us toll-free at +1 888 830 7610 between 9:00 and 18:00 ET, Monday to Friday. We answer every message within one business day.